Module Code: BM563

Module Title: Operations and Service Management

Word count is 2,500 (+/- 10%)

Assignment task:

The scenario is that you have been instructed by your Operations Manager to produce a report recommending improvements to an operations practice in the organisation.

Task requirements:

Select an organisation and apply all four of the questions below.

Ensure work is supported with evidence from research (academic theory and company research)

A brief introduction and conclusion is also required which is included in the word count.

  1. Identify one operation management practice within a chosen organisation
  2. Critically analyse how this operation management practice impacts the organisation in regards to efficiency
  3. Evaluate how technology could be embedded in this process or evaluate how this has already been achieved
  4. What supporting functions are linked to this operation management practice and evaluate how can they assist with ensuring organisational success?


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